| RDH202 | Introduction |
| RDH204 | Have we made a mistake? |
| RDH206 | Unreasonable or inappropriate
behaviour |
| RDH208 | Poor management of customers’
records |
| RDH220 | Compliance work - general |
| RDH222 | Compliance costs |
| RDH224 | Formal enquiries – general |
| RDH226 | Formal enquiries – starting or
pursuing enquiries unreasonably |
| RDH228 | Formal enquiries – reasons for
starting enquiry disputed |
| RDH230 | Formal enquiries – prolonged
enquiries |
| RDH232 | Formal enquiries – third party
information wrong or mishandled |
| RDH240 | Disclosure of information –
breach of confidentiality |
| RDH242 | Inappropriate disclosure of
information |
| RDH244 | Information and advice – Code
of Practice 10 |
| RDH246 | Code of Practice 10 – tests to
be met |
| RDH248 | COP1 and COP 10 both apply |
| RDH250 | Cases not meeting the requirements of
COP10 |
| RDH252 | Misadvice by the TCO, CBO and
NICO |
| RDH260 | Departmental system error |
